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An Honest Review of Hello Fresh Meal Delivery Service

An honest, non-sponsored review of Hello Fresh, a service that delivers fresh ingredients right to your door with directions to make the easy meals.

An honest review of Hello Fresh meal delivery service

I’ve read quite a few things about meal service kits over the last couple years and have been curious about how they’d actually work for our meals. Being the cheapskate smart shopper I am, I immediately thought they’d be too expensive. And, well, they can be.

But there are coupon codes and introductory deals that can make them less expensive, and it’s this that led me to order a box of three meals from Hello Fresh. I thought I’d share my experience with it in case you’re interested in meal service kits.

While all the reviews I do here are “honest” – meaning I only share truth with you, I included the word in the title as a way to indicate this isn’t a sponsored review, just my experience I wanted to share. I purchased the Hello Fresh classic box as a first time purchaser with a standard $20 off coupon.

The coupon code I used was a part of a meal planning bundle, but you can use my referral link to get $40 off your first box, which is double the coupon I used! (Note: when you click the link it will take you to the main page and it wasn’t clear to me if the coupon had been applied until I noticed the small green bar towards the top that popped up after a few seconds, so look there.)

Okay, let’s get to the Hello Fresh review!

Review of Hello Fresh

Hello Fresh ingredient bags and recipe cards

The Box

I ordered a classic box for 2 people and chose from the 8 or so dinner options that week. The recipes were Shrimp Lo Mein, Sugar and Spice Pork Chops, and Fajitas.

Right after signing up and ordering, I got an email with all the details of delivery as well as information about using the service including an app they have to track delivery and manage your account. If I were going to use this regularly, I’d definitely download the app – that would make it even more convenient.

I received the box in the afternoon when I was home. The company states that it is fine left out, however, if you aren’t home until later. You can choose the day it’s delivered, though, to coordinate with your schedule.

Hello Fresh Unboxing Video on FB

I made a short unboxing video that I uploaded to Facebook for those curious to see what it looks like delivered to my semi-rural location (I’m about 25 minutes outside of town).

I have to admit that this is what I was most interested in – how were they going to get it all to me and still be fresh? Click here or the image above to watch the short (1.28 minute) video on Facebook (there is a pretty good discussion in the comments of the pros and cons of meal delivery service, too!).

Hello Fresh Fajitas meal ingredients

The Ingredients

If you watched the video, you will see that I was pretty impressed with the ingredients and the fact that all the ingredients where separated into bags that were so easy to pull out when it was time to cook.

What I thought about after, though, was the fact that many of the fresh vegetables were set in the paper bags and therefore wouldn’t last that long in the fridge without starting to shrivel or go limp. So I planned to make the meals for the next three days even though the site makes it sound like you can make the meals any time during a week.

And I’m glad I did, since by the third day the carrots for the pork meal were definitely starting to go limp which made them harder to peel. So you’ll want to think about that.

Hello Fresh Shrimp Lo Mein bag-recipe card

The Meals

I made the Shrimp Lo Mein first and took a few pictures with my iPhone (so not amazing…) to give you an idea. Here are some notes I made while making it:

Shrimp Lo Mein ingredients

While there were plenty of green beans (which was the only thing in all the bags that didn’t look too fresh – good thing I started with this recipe!), there was only one carrot and no regular onions, which I love. So I added two more carrots and half a large onion, sliced.

The ginger was a lot bigger than needed – I froze the rest of the knob which is a great way to preserve ginger. I also added 1/4 tsp. of red pepper flakes since we like things a bit more spicy.

So even though everything is prepared for you, there is room to make it your own.

Hello Fresh Shrimp Lo Mein

I was pretty impressed with the shrimp – both the amount and freshness, AND the fact that I didn’t have to clean them. We really liked the flavor of the dish and I loved the one-pan ease, but the fresh noodles were a bit chewy and had quite a bit of cornstarch on them.

Notes on the other two meals:

Fun Day Fajita Bar

  • We loved the fresh salsa I made for this, though I did add fresh garlic because salsa without garlic…what?
  • I actually wanted to make this easier (i.e., hands off) so I ditched the directions and made this a sheet pan dinner by tossing the sliced vegetables and chicken with garlic olive oil and the included seasoning. I spread it all on a large baking pan and roasted it at 450 degrees for 15 to 20 minutes.
  • Um, yum. I appreciated the small-sized flour tortillas for portion control and one was perfect for me, though I did serve this with chips and some of my canned salsa.

Sugar & Spice Pork Chops

  • I added two more carrots to this, upping the total to 4 since cooked carrots are one of my favorites, and I cut the sugar from a tablespoon to just a teaspoon. The glaze was only made with 1/2 cup of water and 1 TB of sugar just seemed too much – I prefer just a hint in savory dishes.
  • I also cut the two pork chops in half and cooked four smaller portions.
  • You were supposed to spoon the glaze over the meat after slicing, but I wanted the spicy sauce on the veggies, too, so I scraped the roasted vegetables into the skillet and tossed them all together, nestling the cooked chops in and serving it from the cast iron skillet.
  • Brian really liked this dish and thought it would’ve been a good company dish. He thought using the service to gain confidence to host others with tried-and-true recipes might be a plus for the service.

 Concluding Thoughts on Hello Fresh Review

  1. There’s no denying it is FUN to get this box and make great tasting meals that are put together for you. It’s like the cooking shows where all the ingredients are prepped for you. This is why I think a box of meals would make a great gift for those just starting out on their own, weddings, young families, or older people who need some inspiration to cook for one or two. Or just anyone you can think of who would appreciate it!
  2. The ingredients are fresh and great quality – wild shrimp, natural pork, fresh herbs and more.
  3. The recipes were easy to follow, easy to make, and took about 30 minutes to make.
  4. There is little to no food waste – this is a big deal in today’s world of increasing food waste. I’m assuming that you eat your leftovers, if you have them, as lunch the next day, a-hem.
  5. Speaking of that, Brian and I always had leftovers and quite a bit of the fajitas. So we got one lunch from two of the meals and two from the fajitas for four more meals total.
  6. The packaging is the thing I hear most concerns about (with cost being #2) and I have to agree it’s a lot of packaging over all. Not as much on the food as I initially thought and most of it was paper that can be composted. But the packaging needed to keep things cold and fresh is huge, really, especially if meals come regularly. How many large ice packs can you use for picnics, after all?
  7. Cost: Hello Fresh advertises the classic box at just under $10 a serving – the entire meal is $20. As an example, I felt the fajitas were very similar to the tacos Brian and I get at Baja Fresh with chips and a salsa bar. Three tacos costs us around $10, so about half the price of the Hello Fresh – and I didn’t have to cook it. With the coupon the meals were about $13, making them much closer to the taco example. I don’t think I’d do this at the regular price just for us, though I can see instances where it might be an answer for some (like those who can’t get to stores easily for some reason).

So would I do it again? If I found another coupon, yes! I think it’s a fun way to get out of a rut and get inspired to cook again. All of the meals I made would be easy to make again, and I will be making versions of the pork and root vegetables and the fajitas for sure.

Want to do your own review? Click here for $40 off your first box!

Update: I deactivated my account shortly after this Hello Fresh review and continued to get offers for coupons to reactivate the account in my email, so you could actually do this a few times a year and use coupons for each!

Now it’s your turn – have you tried a meal delivery service? What did you think?

 

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19 Comments

  1. A Cautionary Tale – Not so Fresh: Hello Fresh
    When we first subscribed to Hello Fresh everything was great. We signed up because they offered a discount on the first 6 boxes. At around $97, 3 dinners/meals was roughly $33 a meal for 4 people. Not a bad price if the testimonials and reviews were correct.

    As experienced cooks, we cast a critical eye over the recipes and quality of ingredients as the packages arrive. There were some insignificant errors with ingredients. For example, they do not include oils, butters and basic seasoning in the packages. These were easily corrected from our own pantry with no complaint.

    However, within a few weeks, things took a downward turn. Veggies started arriving that were past their best, but still edible. Things were bruised and broken. Carrots that wobbled, peppers with huge cracks in them. Again we accepted that, because we are strong practitioners of no-waste cooking.

    However, shortly after that we began noticing that the quantities of the actual meal ingredients began to decline. For example 1/2 cup of rice, couscous, or farro is not sufficient for 4 people, rather is correct for 2.

    By the 5th box we started receiving rotting veg. These included fully decomposed asparagus packaged in plastic, rotting peppers and herbs, things that were clearly unusable. We complained and Hello Fresh offered credits for future FULL priced orders. I quickly learned, this did nothing to change either the quantities or quality of the food I was paying for. Over the next 3 consecutive weeks rotting food and reduced quantities continued to arrive, we would call and explain the issue to the folks at Hello Fresh. Every time they were full of apologies, assurances that it would not happen again, and offers of credit on future discounted boxes, but nothing changed. After 3 further weeks for molding, decomposing food we cancelled.

    Ultimately, we were paying $97 a week for a brown paper bag filled with inedible veggies, inadequate serving portions for the number of meals we were paying for, and empty promises to correct the issues that were arising.

    They did kindly refund my credit card $23.00 two weeks after I cancelled.

    1. Oh, dear – well, thank you for saying “a cautionary tale” instead of something more. That would be pretty disappointing, that’s for sure!
      While I’ve had a couple of herbs past their prime, and a few veggies with spots to cut out, I haven’t had your experience at all. Especially with the amounts for 4 – we always get plenty of food.
      But these services are definitely a trie-it-out kind of thing and aren’t for everyone. I’ve also found that location can make a difference in the quality of home-delivered foods, which is odd, but seems to be a thing.

  2. As of this writing I still have not received their product – my wife gave me a gift card for my birthday – when i tried to apply the credit it required a credit card to verify (which is reasonable) I was charge d$31.96 and $67.87 and no credit for the gift card – when i contcated their customer service – the agent kept claiming that they had given me the credit – nothing showed up – I asked for clarification on how things worked and they refused to answer my numerous inquiries or let me speak to a supervisor – (promised a call back in 48 hours – waiting for that call) – It was only after I cancelled the service that the credit appeared and was told I could use it with them should I decided to return or one of their sister companies (called EveryPlate and Green Chef) – I still have not received credit for the gift card that my wife paid for. This may have good meals (I do not know) and their service is awful.

  3. One thing you omitted from your review was their requirement that a credit card be provided even when redeeming a gift. I find this to be unprofessional and a pretty obvious attempt to capture subscribers.

    1. That is too bad, Martha – I agree that shouldn’t be something required for a gift. I didn’t include it because I didn’t have any experience with redeeming a gift. šŸ™‚